AI Policy
HB Ink does not allow AI-generated content to be published under the HB INK, LLC, imprint.
This includes (but is not limited to) written text, charts and tables, chapter heading images, illustrations, and cover art. HB Ink reserves the right to withhold imprint ISBNs from projects suspected of AI use, with written notice and no refund.
We take our commitment to human-generated content very seriously.
We have a growing list of artists, designers, and photographers to whom we can refer you and would be happy to make an introduction to help you find the perfect fit for your project (and budget).
Please help us support, promote, and pay the human creatives from whom AI steals so that they, too, can live their artistic dreams.
ARTISTS, DESIGNERS, & PHOTOGRAPHERS:
If you would like to number yourself among our referral sources, please contact us at editor@hbinkllc.com with a list of your services and a link to your portfolio, and we will be in touch. Please note that HB Ink’s referrals are not guaranteed.
Refund Policy
Several types of services and their deposits are exempt from being refunded and are not transferrable to other projects or people. These are notated on the service description at time of purchase, and include but are not limited to:
Initial deposits for all services (used to reserve space in our production calendar)
Additional editing services (paid in full up front)
Beta reading services (paid in full up front)
Strategy Meeting deposits (paid in two-hour increments up front used to reserve space in our production calendar)
Termination Policy
Should the client or HB Ink, LLC, choose to terminate services before their completion, client is not owed a refund but will not be charged the balance of their service contract, and the related invoice will be cancelled.
Work will be terminated on the project and deliverables returned in whatever state of (in)completion they are in at the time of termination. If work has been completed but final payment has not been tendered, HB Ink, LLC reserves the right to withhold final deliverables.
Privacy Policy
At HB Ink, LLC, we value the privacy of individuals who use our website and related services. This Privacy Notice explains how we at HB Ink, LLC (including hbinkllc.com, heatherashle.com, and realmriders.com) collect, use, and share the personal information of users of our services. By using our services, you agree to the collection, use, disclosure, and our processing of your information as described by this Privacy Notice.
Personal information is information that identifies or could be used to identify a specific person. Personal information does not include deidentified information (anonymized or pseudonymized) or aggregated information derived from personal information.
We and our partners may collect a variety of personal and other information about your or your devices from various sources, as described below.
Information You Provide to Us
Registration Information. If you sign up for an account, register to use our services, purchase something from us online or in person, or sign up for emails or other updates, we may ask you for basic contact information, such as your name, email address, phone number, and/or mailing address.
Communications. If you contact us directly, we may collect additional information from you and store the contents of any message or attachments that you send to us, as well as any information you submit through any of our forms or questionnaires.
Events. If you register for an event that we host, whether in-person or online, we may collect relevant information such as your name, email or mailing address, phone number, as well as specific information relevant to the event for which you are registering.
Payment Information. If you make a purchase from us, either in-person or online, we (or a third-party payment processor acting on our behalf) may collect certain personal information to process the payment and complete the transaction. This could include information like a credit card number, expiration date, security code, email address, phone number, billing and shipping address(es), and transaction details, such as the date and time of purchase, products or services purchased, and the amount paid.
Cookie Policy
This page provides comprehensive information about how we use cookies on our website to enhance your browsing experience, improve website performance, and deliver personalized content. Cookies are small text files that are stored on your device when you visit our site. They help us understand how visitors interact with our website, allowing us to offer a smoother and more efficient user experience. In the table below, you will find detailed information about each type of cookie we use, their purpose, and how long they remain on your device. We are committed to respecting your privacy and providing transparency about the data we collect through cookies. For more information on how we handle your personal data, please see our Privacy Policy.
Need Help?
Contact us at editor@hbinkllc.com or using the form on our Contact page for questions related to refunds and returns.